2017 State of People-Based Measurement Study Pinpoints Person-Level Data as Key to Understanding the Omnichannel Consumer Journey
SAN FRANCISCO – LiveRamp®, an Acxiom® company (NASDAQ: ACXM) and leading provider of omnichannel identity resolution, announced the availability of the 2017 State of People-Based Measurement Report, conducted by Wakefield Research. The study, which surveyed 500 marketing and advertising senior professionals across the U.S., examines the industry’s current perception and implementation of “people-based” measurement, defined as the use of anonymized consumer identity data to better measure the omnichannel impact of marketing.
“We all know that marketers, media companies, and measurement vendors struggle to stitch together an understanding of the total audience reached across traditional and digital channels”
Findings highlight that as consumer media consumption continues to fragment across digital channels, the accuracy of marketing measurement – ranging from single-channel campaign effectiveness to more complex forms of cross-channel mix and attribution modeling – is materially degraded without the ability to recognize consumers on digital devices.
“We all know that marketers, media companies, and measurement vendors struggle to stitch together an understanding of the total audience reached across traditional and digital channels,” said Jeff Smith, chief marketing officer at LiveRamp, “and even more importantly, tie omni-channel marketing exposure to key performance metrics like sales and brand lift. This study, however, for the first time highlights the true underlying challenge and a potential solution to this conundrum.”
Key insights from the study include the following:
- Identity Resolution is Key to Accurate Measurement: 94 percent of marketing professionals report that a lack of “people-based” measurement capabilities makes it more difficult to create a complete view of cross-media exposure and link that view to performance metrics – such as sales and brand lift – to accurately assess marketing ROI.
- There are Common Challenges Organizations Face in Implementing People-Based Measurement: These challenges include not having the ability to link disparate data sets together for analysis (49 percent), not having identity resolution technology (48 percent), not knowing where to get started (42 percent) and not having access to enough offline sales data (42 percent).
- People-Based Measurement is the Starting Point for Creating Better Customer Experiences and Unlocking the Value of Data: Marketers and advertisers indicate the benefits of implementing people-based measurement extend beyond calculating campaign ROI:
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- 75 percent of respondents indicate it will help them improve targeting and/or real-time campaign optimization
- 72 percent of respondents indicate it will help them optimize customer and prospect insights and improve product strategy, and/or improve the consumer experience
- 96 percent of respondents indicate identity resolution will be key to unlocking the value of their company’s data assets in the coming years
- While People Based-Measurement is not Yet Widely Implemented, There is Increased Investment on the Horizon:Nearly 70 percent of marketing and advertising professionals share that they have not yet implemented people-based measurement but plan to in the next three years. Additionally, over the next three years, 56 percent of respondents report that they plan to increase their in-house analytics capabilities, while 52 percent plan to invest more in marketing analytics technology.
“It’s clear that identity resolution is key to solving challenges with cross-media measurement,” said Brian Andersen of LUMA Partners, “as well as helping marketers improve the consumer experience.”
“These results highlight the potential for companies to leverage identity resolution to unlock the full potential of their data,” added Smith, “extending beyond what they have historically done with person-level targeting to also focus on person-level measurement. By creating an omnichannel view of their customers and prospects that can be activated in their platform of choice, companies can drastically improve consumers’ experience with their brand.”
Survey Methodologies:
The 2017 State of People-Based Measurement Study was conducted by Wakefield and involved an online survey of 500 marketing and advertising professionals, including 100 CMOs and 400 mid- and upper-level professionals.
For a complete look at the study please download here.
Given the market demand and interest in People-Based Measurement, RampUp is hosting its first RampUp Virtual Summit on October 12th, dedicated to this topic. These sessions, presented by leading measurement experts, will cover the latest trends, technologies, and methodologies for understanding and optimizing the cross-channel performance of campaigns at the person level.
About LiveRamp
LiveRamp offers brands and the companies they work with identity resolution that is integrated throughout the digital ecosystem, and provides the foundation for omnichannel marketing. IdentityLink transforms the technology platforms used by our clients into people-based marketing channels that improve the relevancy of marketing, and ultimately allow consumers to better connect with the brands and products they love. LiveRamp is an Acxiom company (NASDAQ: ACXM), delivering privacy-safe solutions to market and honoring the best practices of leading associations including the Digital Advertising Alliance’s (DAA) ICON and App Choices programs. For more information, visit www.LiveRamp.com.
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