New solution enables brands to better deliver privacy-safe personalized experiences in real time
COLUMBIA, Md. — Merkle (www.merkleinc.com), a leading technology-enabled, data-driven customer experience management (CXM) company, announced it has completed the integration of Merkury, its identity resolution platform, with Adobe Experience Platform (AEP).
Available in the US, the Merkury and AEP integration comes just as new regulations and industry changes are forcing organizations to overcome critical roadblocks to digital tracking, targeting, and data use in their efforts to deliver more relevant experiences across channels and devices. This integration provides a powerful solution to these challenges by leveraging marketers’ first-party identity and data as the foundation for personalized, cross-channel experiences.
Following dentsu’s recently announced partnership with Adobe, the integration enables AEP and the application services it powers, such as real-time CDP, Customer Journey Analytics, and Customer Journey Orchestration, to leverage the full identity resolution capabilities of Merkury. The integration combines the first-party audience profile management, analytics, modeling, and real-time experience delivery and targeting capabilities of AEP – with the added benefits of Merkury’s person ID graph and offline data on all US consumers.
“Our clients understand how critical it is to implement technologies that use person-based, first-party identifiers to recognize consumers across channels and deliver valuable experiences that drive engagement and action in a privacy-safe manner,” said Gerry Bavaro, Merkle’s chief strategy officer, Merkury. “The combination of Merkury and AEP offers unique features, including better accuracy and richness of person-based identifiers, an increased universe of first-party IDs, and additional attributes and channels for personalization.”
“Merkury’s advanced identity resolution capabilities integrated with AEP create unified customer profiles based on first-party data, enabling marketers to deliver the truly personalized, cross-channel experiences their customers expect,” said Brian Pong, principal product manager at Adobe.
Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 11,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. Merkle is a dentsu company. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.
About dentsu international
Part of dentsu, dentsu international helps clients to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in media, CXM, and creative, dentsu international operates in over 145 markets worldwide with more than 46,000 dedicated specialists. Follow us on social @dentsuUSA.