Session to Focus on Driving Business Value Through Analytics; SpeechTEK 2009
ATLANTA – ClickFox, the pioneering leader of Customer Experience Analytics (CEA) software and solutions, announced that ClickFox’s Chief Marketing Officer Anna Convery will be participating in an industry panel discussion at SpeechTEK 2009. SpeechTEK is the world’s largest speech technology conference and exhibition and is held August 23-27, 2009 at the Marriott Marquis in New York City.
The panel, “Using Analytics to Drive Value” will be held on Mon., Aug. 24, 2009, from 2:15 PM – 3:00 PM as part of the Business Strategies track, session A104. This session will focus on how contact centers face the challenge of cutting costs in today’s economy while maintaining superior customer service. Moreover, it will discuss how analytics offers the unparalleled ability to harness the huge amount of customer data available to identify opportunities for increased efficiency and better customer experience.
“In an era of multiple customer channels, having a holistic understanding of customer interactions and comprehensive cross-channel customer behavior is crucial to organizational success,” said Chief Executive Officer Marco Pacelli. “Our mission at ClickFox is to translate the silos of customer information into actionable business intelligence, such as customer acquisition and retention, operational efficiency and increased profit. With Convery’s deep background in both cross-channel customer experience analytics and speech analytics, this discussion should prove to be very informative in helping companies align customer experience analytics to business goals.”
As CMO for ClickFox, Convery is responsible for global marketing and market development. Previously, Convery was SVP of marketing and product management at Nexidia, Inc. where she established them as the industry leader in audio mining and speech analytics. Convery held various marketing and business development roles in IBM Corporation, Jacada Ltd. and Unibol Inc and has worked closely with customers throughout EMEA (Europe, Middle East and Asia) and North America.
ABOUT CLICKFOX
ClickFox is the defining leader of Customer Experience Analytics (CEA) software and solutions. By visually synthesizing all interaction touches, ClickFox enables businesses to manage the “Total Customer Experience” by connecting the dots and making sense of the complex choices of customer interactions that drives revenues, loyalty, and defections. Transcending a limited single channel view, ClickFox CEA patented behavioral analysis engine provides a visually intuitive mapping of all customer interactions — from IVR, retail, web, and email to agent CRM desktops, handheld devices, and interactive kiosks — delivering unparalleled visibility to uncover hidden connections and reveal bottom-line customer insights. Deployed by some of the nation’s largest telcos, financial institutions, among other Fortune 500 enterprises, ClickFox has a proven track record of helping world-class service providers dramatically boost operational efficiency and profitability. For more information, visit http://www.clickfox.com/.
