SAN JOSE, Calif. & BANGALORE, India – 24/7 Customer, the leading integrated Customer Lifecycle Management (CLM) solutions provider, has launched 24/7tweetview™, a Twitter-based social media research and strategy tool.
24/7tweetview™ offers a comprehensive view of trends while providing actionable solutions using advanced text mining, sentiment analysis and data analysis. These solutions enable businesses to effectively manage customer expectations voiced on Twitter.
“With the rise of Twitter and other social media many businesses are focused on how to identify, leverage and respond to customer opinions expressed on these sites. It’s against this background that we have launched 24/7tweetview™,” said PV Kannan, CEO of 24/7 Customer. “24/7tweetview™ is built on advanced mathematical models and text analysis along with deep insight gained through our contact center operations,” said Kannan.
“Whether you are a customer service expert trying to identify customer issues, a member of a product development team seeking information on how your products are perceived by consumers or a brand manager determining the health of your company’s image, 24/7tweetview™ will help you organize, prioritize and act,” said Mohit Jain, Chief Innovation Officer of 24/7 Innovation Labs, a strategic business unit of 24/7 Customer.
24/7tweetview™(www.247tweetview.com) provides customers with several levels of analysis and actionable insight, including number of tweets, tweets by author, tweets by geography and tweets by competition. It has both free and premium versions. 24/7tweetview™ is a product from 24/7 Innovation Labs (24/7 iLabs), a research-driven business unit of 24/7 Customer, pioneering the latest in prediction, analytics and data mining technology.
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About 24/7 Customer
24/7 Customer is the leading business solutions provider of integrated customer lifecycle management based on predictive technologies. Founded in April 2000, 24/7 Customer has 10 contact centers in India, Philippines, China and Guatemala that process over 8 million transactions per month. For further details please visit www.247customer.com.
